call center for blind / visually impaired

call center for blind / visually impaired

[symbian]

hi
can anyone guide me in how to go about building a call center for blind/ 
visually impaired person and who to get more knowledge about to same and 
about govt. and other organisations involved in the same and 
funding/financing  oppurtunities for it ...


thanks
symbian



-- 
Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/

Re: call center for blind / visually impaired

[Darrell Shandrow]

Hi Symbian,

I think the most important element of a call center where the blind could
work is the accessibility of all the technology required to do the job.  For
example, the telephone system should be simple to use or otherwise, if
complex, accessible to a blind person using a screen reader on their
computers.  Similarly, the customer relationship management (CRM) software
must also be accessible to screen readers.  If you use Siebel 7.0, then you
would have trouble, but Siebel's version 7.5 running in "standard
interactivity" mode can be made rather accessible.

If you make the technology accessible, then you should have no trouble
finding blind people who can and will be happy to work in your call
center...  In anty situation, ultimately, accessibility is the name of the
game...



----- Original Message ----- 
From: "symbian" <draw@satmeet.com>
To: <speakup@braille.uwo.ca>
Sent: Saturday, March 13, 2004 2:06 PM
Subject: call center for blind / visually impaired


> hi
> can anyone guide me in how to go about building a call center for blind/
> visually impaired person and who to get more knowledge about to same and
> about govt. and other organisations involved in the same and
> funding/financing  oppurtunities for it ...
>
>
> thanks
> symbian
>
>
>
> -- 
> Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/
>
> _______________________________________________
> Speakup mailing list
> Speakup@braille.uwo.ca
> http://speech.braille.uwo.ca/mailman/listinfo/speakup
>

Re: call center for blind / visually impaired

[Darrell Shandrow]

Hi Symbian,

I think the most important element of a call center where the blind could
work is the accessibility of all the technology required to do the job.  For
example, the telephone system should be simple to use or otherwise, if
complex, accessible to a blind person using a screen reader on their
computers.  Similarly, the customer relationship management (CRM) software
must also be accessible to screen readers.  If you use Siebel 7.0, then you
would have trouble, but Siebel's version 7.5 running in "standard
interactivity" mode can be made rather accessible.

If you make the technology accessible, then you should have no trouble
finding blind people who can and will be happy to work in your call
center...  In anty situation, ultimately, accessibility is the name of the
game...



----- Original Message ----- 
From: "symbian" <draw@satmeet.com>
To: <speakup@braille.uwo.ca>
Sent: Saturday, March 13, 2004 2:06 PM
Subject: call center for blind / visually impaired


> hi
> can anyone guide me in how to go about building a call center for blind/
> visually impaired person and who to get more knowledge about to same and
> about govt. and other organisations involved in the same and
> funding/financing  oppurtunities for it ...
>
>
> thanks
> symbian
>
>
>
> -- 
> Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/
>
> _______________________________________________
> Speakup mailing list
> Speakup@braille.uwo.ca
> http://speech.braille.uwo.ca/mailman/listinfo/speakup
>

Re: call center for blind / visually impaired

[Darrell Shandrow]

Hi Symbian,

I think the most important element of a call center where the blind could
work is the accessibility of all the technology required to do the job.  For
example, the telephone system should be simple to use or otherwise, if
complex, accessible to a blind person using a screen reader on their
computers.  Similarly, the customer relationship management (CRM) software
must also be accessible to screen readers.  If you use Siebel 7.0, then you
would have trouble, but Siebel's version 7.5 running in "standard
interactivity" mode can be made rather accessible.

If you make the technology accessible, then you should have no trouble
finding blind people who can and will be happy to work in your call
center...  In anty situation, ultimately, accessibility is the name of the
game...



----- Original Message ----- 
From: "symbian" <draw@satmeet.com>
To: <speakup@braille.uwo.ca>
Sent: Saturday, March 13, 2004 2:06 PM
Subject: call center for blind / visually impaired


> hi
> can anyone guide me in how to go about building a call center for blind/
> visually impaired person and who to get more knowledge about to same and
> about govt. and other organisations involved in the same and
> funding/financing  oppurtunities for it ...
>
>
> thanks
> symbian
>
>
>
> -- 
> Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/
>
> _______________________________________________
> Speakup mailing list
> Speakup@braille.uwo.ca
> http://speech.braille.uwo.ca/mailman/listinfo/speakup
>

Re: call center for blind / visually impaired

[Janina Sajka]

Please explain a bit more.

When you say "call center," do you mean a workstation for a particular user? Or, are you speaking of an entire office of many users?
Does this blind person use braille? Speech?

And, when you ask about funding from the government--what government? What country are you in, to begin with. 


symbian writes:
> hi
> can anyone guide me in how to go about building a call center for blind/ 
> visually impaired person and who to get more knowledge about to same and 
> about govt. and other organisations involved in the same and 
> funding/financing  oppurtunities for it ...
> 
> 
> thanks
> symbian
> 
> 
> 
> -- 
> Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/
> 
> _______________________________________________
> Speakup mailing list
> Speakup@braille.uwo.ca
> http://speech.braille.uwo.ca/mailman/listinfo/speakup

-- 
	
				Janina Sajka, Director
				Technology Research and Development
				Governmental Relations Group
				American Foundation for the Blind (AFB)

Email: janina@afb.net		Phone: (202) 408-8175