From mboxrd@z Thu Jan 1 00:00:00 1970 Received: from mail.azboss.net ([206.124.164.2]) by speech.braille.uwo.ca with esmtp (Exim 3.36 #1 (Debian)) id 1B2Iyf-0000Rm-00 for ; Sat, 13 Mar 2004 18:55:38 -0500 Received: from D5S0QQ31 (klh.shandrow.com [206.124.184.74]) (authenticated) by mail.azboss.net (8.11.6/8.11.6) with ESMTP id i2DNkDf00764 for ; Sat, 13 Mar 2004 16:46:13 -0700 Message-ID: <000801c40956$abaee5e0$800101df@D5S0QQ31> From: "Darrell Shandrow" To: "Speakup is a screen review system for Linux." References: Date: Sat, 13 Mar 2004 16:55:26 -0700 MIME-Version: 1.0 Content-Type: text/plain; charset="iso-8859-15" Content-Transfer-Encoding: 7bit X-Priority: 3 X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express 6.00.2800.1158 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1165 Subject: Re: call center for blind / visually impaired X-BeenThere: speakup@braille.uwo.ca X-Mailman-Version: 2.1.4 Precedence: list Reply-To: "Speakup is a screen review system for Linux." List-Id: "Speakup is a screen review system for Linux." List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Sat, 13 Mar 2004 23:55:38 -0000 Hi Symbian, I think the most important element of a call center where the blind could work is the accessibility of all the technology required to do the job. For example, the telephone system should be simple to use or otherwise, if complex, accessible to a blind person using a screen reader on their computers. Similarly, the customer relationship management (CRM) software must also be accessible to screen readers. If you use Siebel 7.0, then you would have trouble, but Siebel's version 7.5 running in "standard interactivity" mode can be made rather accessible. If you make the technology accessible, then you should have no trouble finding blind people who can and will be happy to work in your call center... In anty situation, ultimately, accessibility is the name of the game... ----- Original Message ----- From: "symbian" To: Sent: Saturday, March 13, 2004 2:06 PM Subject: call center for blind / visually impaired > hi > can anyone guide me in how to go about building a call center for blind/ > visually impaired person and who to get more knowledge about to same and > about govt. and other organisations involved in the same and > funding/financing oppurtunities for it ... > > > thanks > symbian > > > > -- > Using M2, Opera's revolutionary e-mail client: http://www.opera.com/m2/ > > _______________________________________________ > Speakup mailing list > Speakup@braille.uwo.ca > http://speech.braille.uwo.ca/mailman/listinfo/speakup >