From mboxrd@z Thu Jan 1 00:00:00 1970 Received: from concerto.rednote.net ([66.92.170.139]) by speech.braille.uwo.ca with esmtp (Exim 3.36 #1 (Debian)) id 1DvhNK-0008S0-00 for ; Thu, 21 Jul 2005 16:10:34 -0400 Received: from concerto.rednote.net (concerto [127.0.0.1]) by concerto.rednote.net (8.13.4/8.13.4) with ESMTP id j6LKAXex022892 (version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO); Thu, 21 Jul 2005 16:10:33 -0400 Received: (from janina@localhost) by concerto.rednote.net (8.13.4/8.13.4/Submit) id j6LKAX9k022891; Thu, 21 Jul 2005 16:10:33 -0400 Date: Thu, 21 Jul 2005 16:10:33 -0400 From: Janina Sajka To: akp@eznet.net, "Speakup is a screen review system for Linux." Message-ID: <20050721201033.GP4693@rednote.net> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.4.2.1i X-Operating-System: Linux concerto.rednote.net 2.6.12-1.1398_FC4smp Organization: Capital Accessibility LLC (http://www.CapitalAccessibility.com) X-PGP-Key: http://www.CapitalAccessibility.com/JaninaSajka_gpg_key.html Subject: Re: bookshare.org unpack X-BeenThere: speakup@braille.uwo.ca X-Mailman-Version: 2.1.5 Precedence: list Reply-To: "Speakup is a screen review system for Linux." List-Id: "Speakup is a screen review system for Linux." List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 21 Jul 2005 20:10:34 -0000 Thanks, Ann. I agree with you about the human touch, too. I've also communicated that complaint. Ann Parsons writes: > Hi all, > > Janina, got sidetracked this morn' and haven't had a chance to run the > program. I tried unpacking something last night, and got an error > said something about needing library xxx or whatever. You're probably > right that it is library related and needs updating. If you can light > a fire under them, good! You might also ask them to please pay > attention when people write asking questions. Allowing somebody to > sit for six months, whether or not that person persisted in his > efforts to contact Benetech is immaterial. It's faulty business > practice to ignore or refuse to attend to, questions that come from > patrons. Doesn't matter if you can't fulfill the need, if you can > fulfill the need. It's the human contact that matters. This poor guy > should never, ever have been allowed to stagnate for six months! > People pay good money for Bookshare. I just renewed my > subscription this morning. > > I must say, though that Bookshare has been known to hang fire > sometimes, even at its beginning. I remember one gal who wrote in, > thoroughly insensed because she hadn't had her proof of blindness > confirmed. > > "I don't know what's wrong with you people," she wrote. "I think your > whole organization is on auto-Pilate!" > > I've been laughing about that post for years! Every time I think > about it I roar! Anyway, I trust you'll make waves in Benetech. You > go Janina! > > Ann P. > > -- > Ann K. Parsons > email: akp@eznet.net > WEB SITE: http://home.eznet.net/~akp > "All that is gold does not glitter. > Not all those who wander are lost." JRRT > > > _______________________________________________ > Speakup mailing list > Speakup@braille.uwo.ca > http://speech.braille.uwo.ca/mailman/listinfo/speakup -- Janina Sajka Phone: +1.202.494.7040 Partner, Capital Accessibility LLC http://www.CapitalAccessibility.Com Bringing the Owasys 22C screenless cell phone to the U.S. and Canada. Go to http://www.ScreenlessPhone.Com to learn more. Chair, Accessibility Workgroup Free Standards Group (FSG) janina@freestandards.org http://a11y.org