Re: Re: DO I have an account running there? (KMM992427C0KM) (fwd)

Re: Re: DO I have an account running there? (KMM992427C0KM) (fwd)

[Cheryl Homiak]

Beware of Ameritech, linux users.  Their tech support department certainly
told me I could use linux when they were trying to sign me up, and their
website says that linux is compatible with but not supported by them.
Also, when I called for support, you would think they had in their records
which modem I sent out; they were asking me if it was the modem with one
light or four, and each time they told me I had a different modem--one
time they said I had usb even though I know a nic card was enclosed.  I'm
still not convinced that it can't be made to work with linux, but just
know that if you sign up with Ameritech their tech support--even leaving
linux out of the picture--was, at least in my case, nonexistent.  Note
that here they not only say that they do not support linux, but
categorically that their configuration won't work with linux.


Cheryl

---------- Forwarded message ----------
Date: Thu, 06 Sep 2001 17:28:12 -0700
From: Tech Support <techsupport@ameritech.net>
To: Cheryl Homiak <chomiak@shellworld.net>
Subject: Re: Re: DO I have an account running there?    (KMM992427C0KM)

Hello,

Thank you for contacting Ameritech.net!

Ameritech.net Internet service is currently configured to support only
Win95/98/2000, Windows NT, and Windows ME, and Mac OS 8x.

We currently have no plans to support any other operating systems, such as
Windows 3.1, Linux, or Unix.

You may want to contact whomever told you it would work with Linux because it
won't.
We apologize for any inconvenience this has caused you.

Thanks again for contacting Ameritech.net SpeedPath.


-The Ameritech.net Technical Support Team
http://www.ameritech.net/redirect/help.html

Original Message Follows:
------------------------
First of all, I was told by tech support when I called in to sign up for
dsl that while dlinux wasn't actually supported it would work, and it was
their decision to sign me up as windows 2000; I was told I'd get the right
equipment that way.  Secondly, 123456 is certainly not the password I
requested; I wonder how I was supposed to figure out that the system had
arbitrarily changed my password?  It still doesn't work, and the debugging
message I get back is "the remote system is required to authenticate
itself but I couldn't find a secret password suitable to do this.  None of
the available passwords would let it use an ip address."
Also, if I send email to cahomiak@ameritech.net it comes back as
undeliverable.

Cheryl

Re: Re: DO I have an account running there? (KMM992427C0KM) (fwd)

[Andor Demarteau]

On Thu, 6 Sep 2001, Cheryl Homiak wrote:
Sound like me they are are even angry at you for even asking if linux will
work.
Most isp's I have used (or are using) overhere in .nl don't support
linux/unix.
But I found a way to work with them (sometimes even after concidderable
effort).

I understand that this is a cablemodem/dsl system?
Try something called pppoe or even pptp.
Can't help you further sorry.

 > Beware of Ameritech, linux users.  Their tech support department certainly
 > told me I could use linux when they were trying to sign me up, and their
 > website says that linux is compatible with but not supported by them.
 > Also, when I called for support, you would think they had in their records
 > which modem I sent out; they were asking me if it was the modem with one
 > light or four, and each time they told me I had a different modem--one
 > time they said I had usb even though I know a nic card was enclosed.  I'm
 > still not convinced that it can't be made to work with linux, but just
 > know that if you sign up with Ameritech their tech support--even leaving
 > linux out of the picture--was, at least in my case, nonexistent.  Note
 > that here they not only say that they do not support linux, but
 > categorically that their configuration won't work with linux.
 > 
 > 
 > Cheryl
 > 
 > ---------- Forwarded message ----------
 > Date: Thu, 06 Sep 2001 17:28:12 -0700
 > From: Tech Support <techsupport@ameritech.net>
 > To: Cheryl Homiak <chomiak@shellworld.net>
 > Subject: Re: Re: DO I have an account running there?    (KMM992427C0KM)
 > 
 > Hello,
 > 
 > Thank you for contacting Ameritech.net!
 > 
 > Ameritech.net Internet service is currently configured to support only
 > Win95/98/2000, Windows NT, and Windows ME, and Mac OS 8x.
 > 
 > We currently have no plans to support any other operating systems, such as
 > Windows 3.1, Linux, or Unix.
 > 
 > You may want to contact whomever told you it would work with Linux because it
 > won't.
 > We apologize for any inconvenience this has caused you.
 > 
 > Thanks again for contacting Ameritech.net SpeedPath.
 > 
 > 
 > -The Ameritech.net Technical Support Team
 > http://www.ameritech.net/redirect/help.html
 > 
 > Original Message Follows:
 > ------------------------
 > First of all, I was told by tech support when I called in to sign up for
 > dsl that while dlinux wasn't actually supported it would work, and it was
 > their decision to sign me up as windows 2000; I was told I'd get the right
 > equipment that way.  Secondly, 123456 is certainly not the password I
 > requested; I wonder how I was supposed to figure out that the system had
 > arbitrarily changed my password?  It still doesn't work, and the debugging
 > message I get back is "the remote system is required to authenticate
 > itself but I couldn't find a secret password suitable to do this.  None of
 > the available passwords would let it use an ip address."
 > Also, if I send email to cahomiak@ameritech.net it comes back as
 > undeliverable.
 > 
 > Cheryl
 > 
 > 
 > 
 > 
 > _______________________________________________
 > Blinux-list mailing list
 > Blinux-list@redhat.com
 > https://listman.redhat.com/mailman/listinfo/blinux-list
 > 

slainte mhaith (good health), slainte (cheers)
Uisce Beatha (water of live/health)
-----------
Andor Demarteau                 E-mail: ademarte@students.cs.uu.nl
student computer science        www: http://www.students.cs.uu.nl/~ademarte/
Utrecht University              irc: see webpage for details
-----------
Believe in yourself, know what you want, and make it happen!