From mboxrd@z Thu Jan 1 00:00:00 1970 Received: (qmail 6982 invoked from network); 1 Jul 1998 15:23:51 -0000 Received: from ppp345.henge.com (HELO zygote.ivory.com) (brian@204.144.151.144) by mail2.redhat.com with SMTP; 1 Jul 1998 15:23:51 -0000 Received: (from brian@localhost) by zygote.ivory.com (8.8.7/8.8.7) id JAA01709; Wed, 1 Jul 1998 09:08:12 -0600 Date: Wed, 1 Jul 1998 09:08:12 -0600 Message-Id: <199807011508.JAA01709@zygote.ivory.com> From: "Brian L. Sellden" To: blinux-list@redhat.com In-reply-to: <000201bda4f1$53a2e560$0f0962d1@chrispet> Subject: Re: RealPlayer, RAP, and XVFB References: <000201bda4f1$53a2e560$0f0962d1@chrispet> List-Id: Chris: You said: > While I don't totally disagree with this attitude, I would like to remind > you that, if we want linux to even begin to compete with M$, we need to > provide some mechanism of support. Telling someone to "rtfm" in so many > words is basically saying that, if you're not an expert then we don't want > you. Any customer service rep, telling this to a customer, would have been > fired on the spot. This attitude drives me crazy. If you're trying to run some application, you have a *responsibility* to read the documentation. Just because a customer service rep doesn't call someone an idiot for not reading the docs, doesn't mean he's not thinking it. And you don't have to be an expert to read a file called 'README'. But if you read enough of them, you may *become* an expert. Regards, Brian. -- --------------- Brian L. Sellden - brian@henge.com, brians@usa.net User of Emacspeak 8.0, making Unix talk. http://www.henge.com/~brian What on earth would a man do with himself if something did not stand in his way? -- H.G. Wells