From: "Brian L. Sellden" <Brian@henge.com>
To: blinux-list@redhat.com
Subject: Re: RealPlayer, RAP, and XVFB
Date: Wed, 1 Jul 1998 09:08:12 -0600 [thread overview]
Message-ID: <199807011508.JAA01709@zygote.ivory.com> (raw)
In-Reply-To: <000201bda4f1$53a2e560$0f0962d1@chrispet>
Chris:
You said:
> While I don't totally disagree with this attitude, I would like to remind
> you that, if we want linux to even begin to compete with M$, we need to
> provide some mechanism of support. Telling someone to "rtfm" in so many
> words is basically saying that, if you're not an expert then we don't want
> you. Any customer service rep, telling this to a customer, would have been
> fired on the spot.
This attitude drives me crazy. If you're trying to run some
application, you have a *responsibility* to read the documentation.
Just because a customer service rep doesn't call
someone an idiot for not reading the docs, doesn't mean he's
not thinking it.
And you don't have to be an expert to read a file called 'README'.
But if you read enough of them, you may *become* an expert.
Regards,
Brian.
--
---------------
Brian L. Sellden - brian@henge.com, brians@usa.net
User of Emacspeak 8.0, making Unix talk.
http://www.henge.com/~brian
What on earth would a man do with himself
if something did not stand in his way?
-- H.G. Wells
next prev parent reply other threads:[~ UTC|newest]
Thread overview: 11+ messages / expand[flat|nested] mbox.gz Atom feed top
T. V. Raman
` wlestes
` Chris Peterson
` T's Mailing Lists
` Brian L. Sellden [this message]
` Whistler
` T. V. Raman
` Linux support (was RE: RealPlayer, RAP, and XVFB) Jason White
` RealPlayer, RAP, and XVFB T. V. Raman
` wlestes
` Whistler
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